Shipping & Returns
Last updated: December 2024
Shipping Information
Shipping to Canada and the United States on every order. We print on demand with Gelato, so your item is made after you order it and shipped from the plant closest to you.
Processing Time
Orders are printed on-demand within 2-5 business days after payment confirmation.
Order Tracking
Once your order ships, you'll receive an email with tracking information. You can also track your order in your account dashboard.
Delivery Time for Shipping to Canada and the US
Shipping Costs
FREE shipping on orders over $100 CAD
Standard shipping: $9.99 CAD
Final shipping costs calculated at checkout based on destination and order weight.
Returns & Exchanges
30-Day Return Policy
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached.
Eligible for Return
- Unworn and unwashed items
- Items with original tags attached
- Items in original packaging
- Items with manufacturing defects
Not Eligible for Return
- Worn or washed items
- Items without tags
- Items damaged by customer
- Items on final sale
How to Return
Contact us at hello@themadspace.com within 30 days
Receive a prepaid return label (for defective items)
Ship the item in its original packaging
Refund processed within 5-10 business days of receipt
Refund Policy
Refunds are issued to the original payment method. Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Need Help?
Contact our support team for any shipping or return questions.
hello@themadspace.com